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Library Services During Covid-19 Closure

To protect the health of all of our patrons & staff, please wear a face mask and maintain at least 6 feet of distance between yourself and others while on library property.

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Contact-Free Book, DVD, and Audio Pick-up

Eligibility:

To be eligible for pick-up of library materials, cardholders must:

  • Have an active, adult library card in good standing, with zero fines, fees, or problems on their household accounts
  • Have no library items out to their account at the time of request
    (Please return all items to the library's book drop before requesting materials)
  • Be able to pick up items in-person.
    (Materials will only be released to the registered cardholder)

Child & Teen cards are not currently eligible for this service.

Request library materials for pick-up:

You may submit a request using any of the options below.  Please include your library card number in your request.

Frequently Asked Questions:

  1. How many items can I request at a time?
    You may request up to 10 print items, 2 DVDs, and 2 audio items at a time.  All items must be returned to the library before you can submit a new request.
    E-Readers, Launchpad tablets, and Dungeons & Dragons Starter Kits are not available for contact-free checkout.
  2. What happens after I request library materials for pick-up?
    A staff member will verify your eligibility and check that your requested items are available.  We will then contact you to set an appointment to pick up your items.  When you arrive for your pick-up appointment, follow signs to the designated window (located between the book drop and the front door), and show your library card through the glass. Staff will verify your card number, then place your items on a table in the library's breezeway.  In order to maintain social distancing, you must wait at the window until the staff member leaves the table.  Then you are free to take your items home!
  3. After submitting a request, how long does it take to receive my items?
    Once we have verified your eligibility, we will strive to have your items ready the following day.  We will work with you to set a convenient appointment time for pick-up.  Appointments are limited in order to reduce the number of people in our breezeway at a single time.
  4. What if I miss my pick-up appointment?
    Appointment windows are 30 minutes in length. If you do not arrive to pick up your items within that time, your items will be returned to the shelves and you will need to submit a new request.
  5. When will my items be due back to the library?
    No items are due back to the library until our building is open, and no late fines will accrue during this time.  However, all items currently out to your account must returned before placing any pick-up requests.   Please check our website or call the library for updates regarding re-opening.
  6. Can I place a reserve on an item?
    Due to limited staffing and extended due dates, the library is not processing reserves or holding items for patrons during the closure. Only items currently in the library building can be requested for pick-up.
  7. Can I pick up items for everyone in my household at the same time?
    We want to be certain that items checked out to your account make it into your hands.  Therefore, we are not allowing others to pick up items on your behalf.  The person making the pick-up request must be able to come to the library to collect their items.

Library Card Application & Renewal Appointments

Eligibility

  • To qualify for a new library card, you must be a resident of Texas, with government-issued photo ID and proof of state residency. New library cards are free.  We are issuing cards and making appointments for adults only during the closure.
  • If you have had a Wells Branch Community Library card in the past, you must apply for a renewal, even if your old card is expired or lost.  You will need to provide your government-issued photo ID and proof of address.  All fines and blocks on the household must be resolved in order to renew. 
    The $1 replacement fee for lost library cards is waived during the closure.

How to Apply

Application forms are available to download in advance on our website under the "About Us" tab.
To request an appointment, email staff@wblibrary.org, call 512-989-3188, or text 512-265-6086.  A staff member will contact you regarding your eligibility, documentation requirements, and any issues on your existing library account.  We will then set an appointment for you to come to the library to complete the process in-person.  You will be required to maintain social distancing and wear a mask that covers your nose and mouth during the appointment.

 

Book Flight Bundles Logo

BookFlight Bundle Book Recommendation Service

Do you miss browsing the library shelves and getting book suggestions from your librarians?  Are you looking for something great for your next read?  Indulge in a "flight", or selection, of  books hand-picked by your librarians to match your tastes and preferences.  We'll send you a list of five titles we think you'll love, or schedule a pick-up appointment for you to take them home!

Starting June 1, fill out our online questionnaire or call the library to request your personal BookFlight!

Contact-free Printing Services with Next-Day Pick-up

Pricing

  • Your first printed page at each appointment is free (for black & white printing only).
  • Black & White printing: $0.10 per page (single-sided pages only)
  • Color printing:  $0.50 per page (single-sided pages only)
  • Printing Limit: 50 pages per appointment.

How to Submit a Print Job

Picking Up Your Print Job

For your privacy & safety, staff members cannot view or alter your print job in any way prior to printing, and we will not print your document before you arrive to claim it.  You will be charged for all printed pages in your document - including pages you accidentally included and pages whose formatting is not what you expect.  Please carefully check the print preview option on your computer or personal device before submitting your document to our printer.

  1.  Once your print job has been successfully uploaded, email staff@wblibrary.org, call 512-989-3188, or text 512-265-6086 to set a pick-up appointment.
  2.  A staff member will respond with your total printing charge and payment options, and set up a next-day appointment to pick up your print job.
    You may pay in advance online through PayPal.me/WellsBranchLibrary (add $1 processing fee) or by cash (exact  change only) during your appointment.
  3. Write your name, email address, and payment method on a sheet of paper.  When you arrive at the library, follow signs to the designated window & knock on the glass. Show staff your paper and wait at the window while a staff member prints your document.  If you are paying by cash, place your exact change into the bowl on the table by the door for the staff member to verify.
  4. Staff will place your printed document on the table by the door for you to take.  Please wait until the staff member has returned to the library building to approach the table.

Library To-Go!: Booksale, Science Kits, and Crafting

Purchase a book from the selection of offerings from library's book sale, and pick up free activity kits for kids or a DIY crafting kit for adults!  Items will be available for outdoor pickup starting at 2:00pm daily and continuing until supplies run out.
  • Please maintain social distancing and wear masks to protect yourself and others while on library property.
  • Book sale items are limited to one per person.  Donation payments may be made online through PayPal.me/WellsBranchLibrary or by placing payment in a sealed envelope in the library's drop box.

Technology Help Appointments by Phone

Get personal assistance with accessing the library's digital resources (eBooks, databases, etc.), navigating features on your phone or computer, or finding information online.  Contact the library for a 30-minute appointment by phone.
  • Submit your request through voicemail at 512-989-3188, email staff@wblibrary.org, or text 512-265-6086.
  • Our staff will ask you to describe the assistance you need and set up an appointment for Tech Help.
  • At your scheduled time, a staff member will call you to help you with your technology need. Please be sure to have your device available and ready to go so that we can help you through each step.
  • NOTE: We can help you find information and navigate digital systems, but we can't tell you how to fill out forms or help you fix your computer, phone, or other device. 

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