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Library Services During Covid-19 Closure

To protect the health of all of our patrons & staff, please wear a face mask and maintain at least 6 feet of distance between yourself and others while on library property.
In preparation for a limited opening, the Board of Trustees has adopted a Virus Control Policy to keep our community safe. 

Contact-Free Service Hours:
(Follow signs to the marked window for service)

Monday - Thursday: 11:00am - 7:00pm
Friday - Saturday:
11:00am - 5:00pm
Sunday: 
2:00pm - 5:00pm

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Contact-Free Book, DVD, and Audio Pick-up

Eligibility:

To be eligible for contact-free pick-up of library materials, cardholders must:

  • Have an active, adult library card in good standing, (no blocks, overdue items, or fines over $5 in the household)
  • Be able to pick up items in-person.
    (Materials will only be released to the registered cardholder)

Child & Teen cards are not currently eligible for this service.

To request library materials for pick-up:

Log in to your account on our catalog page, find the item you would like to check out, and select "Reserve this item".   The library will contact you when your item is ready for pick-up. Please do not come to the library until you receive notification that your item is ready.

You may also submit a request using any of the options below.  Please include your name and library card number in your request:

Frequently Asked Questions:

  1. How many items can I request at a time?
    You may request:  10 print items, 2 audio items, and 2 DVDs (including a maximum of 1 TV series set) per library account. Kindles and Launchpads are limited to 1 each per household.
    Dungeons & Dragons Starter Kits are not available for contact-free checkout.
  2. What happens after I request library materials for pick-up?
    A staff member will pull any items in your request that are currently available. When your items are ready to pick-up, we will send you a notification through your preferred method of contact. Items are held for 4 days after notification is sent; if you do not pick up the items within that time, they will be returned to the shelves and made available for others to request. 
    When you arrive at the library,  follow signs to the designated window (located between the book drop and the front door), and show your library card through the glass. Staff will verify your card number, then place your items on a table in the library's breezeway.  In order to maintain social distancing, you must wait at the window until the staff member leaves the table.  Then you are free to take your items home!
  3. After submitting a request, how long does it take to receive my items?
    Once we have verified your eligibility, we will strive to have your items ready the following day.  You will receive a notification through your preferred method of contact when your items are ready for pickup. Please do not arrive at the library until you receive this notification.
  4. What if I miss my pickup window?
    If you do not arrive to pick up your items within 4 days of being notified, your items will be made available for other patrons to request and you will need to submit your reserve request again.
  5. When will my items be due back to the library?
    Items are due back according to the regular circulation rules, but no late fines will accrue during this time.  Please check our website or call the library for updates regarding re-opening.
  6. Can I pick up items for everyone in my household at the same time?
    We want to be certain that items checked out to your account make it into your hands.  Therefore, we are not allowing others to pick up items on your behalf.  The person making the pick-up request must be able to come to the library to collect their items.

Library Card Applications & Renewals

Eligibility

  • To qualify for a new library card, you must be a resident of Texas, with government-issued photo ID and proof of state residency. New library cards are free.
  • If you have had a Wells Branch Community Library card in the past, you must apply for a renewal, even if your old card is expired or lost.  You will need to provide your government-issued photo ID and proof of address.  All fines and blocks on the household must be resolved in order to renew. 
    The $1 replacement fee for lost or destroyed library cards is waived during the closure.

How to Apply

Application forms are available to download in advance on our website under the "About Us" tab.
Come to the library during our contact-free service hours with your photo ID and proof of Texas residency.  Follow signs to the marked window and knock on the glass for staff assistance.  Please note that you will be required to maintain social distancing and wear a mask that covers your nose and mouth while you are at the library.

Computers by Appointment

Public computer sessions are now available by appointment only for adult patrons.
50-minute session available Monday-Saturday from 12-3pm. 
To schedule, contact the library by phone, email, or text.

  • Staff assistance with computers is unavailable due social distancing.
  • Scanning & faxing services are unavailable
  • Limit 1 person per appointment. Friends, family members, etc will not be admitted to the building.
  • Printing: First 5 pages in black & white are free of charge. Additional pages cost $0.10 each; Color printing available for $0.50 per page.  Payment accepted in exact change only or online through PayPal.me/WellsBranchLibrary (+$1 processing)

Contact-free Printing Services

Pricing

  • Your first 5 pages in black & white are free.
  • Black & White printing: $0.10 per page (single-sided pages only)
  • Color printing:  $0.50 per page (single-sided pages only)
  • Printing Limit: 50 pages per day.

How to Submit a Print Job

Once you have submitted your print job, please contact the library to confirm receipt of your document.
Submission options:

Picking Up Your Print Job

For your privacy & safety, staff members cannot view or alter your print job in any way prior to printing, and we will not print your document before you arrive to claim it.  You will be charged for all printed pages in your document - including pages you accidentally included and pages whose formatting is not what you expect.  Please carefully check the print preview option on your computer or personal device before submitting your document to our printer.

  1.  Once your print job has been successfully uploaded, email staff@wblibrary.org, call 512-989-3188, or text 512-265-6086 to arrange for payment and pickup.
  2.  A staff member will respond to confirm receipt of your document and give you payment options.
    You may pay in advance online through PayPal.me/WellsBranchLibrary (add $1 processing fee) or by cash (exact  change only).
  3. Once you have received confirmation from staff, come to the library during our contact-free service hours to pick up your document.
  4. Write your name, email address, and payment method on a sheet of paper.  When you arrive at the library, follow signs to the designated window & knock on the glass. Show staff your paper and wait at the window while a staff member prints your document.  If you are paying by cash, place your exact change into the bowl on the table by the door for the staff member to verify.
  5. Staff will place your printed document on the table by the door for you to take.  Please wait until the staff member has returned to the library building to approach the table.

 

Book Flight Bundles Logo

BookFlight Bundle: Personalized Book Recommendations

Do you miss browsing the library shelves and getting book suggestions from your librarians?  Are you looking for something great for your next read?  Indulge in a "flight", or selection, of  books hand-picked by your librarians to match your tastes and preferences.  We'll send you a list of five titles we think you'll love, or reserve a selection of titles for you to take home!

Fill out our online questionnaire or call the library to request your personal BookFlight!

Library To-Go!: Booksale, Science Kits, and Crafting

Purchase a book from the selection of offerings from library's book sale, and pick up free activity kits for kids or a DIY crafting kit for adults!  Items will be available for outdoor pickup starting at 2:00pm daily and continuing until supplies run out.
  • Please maintain social distancing and wear masks to protect yourself and others while on library property.
  • Book sale items are limited to one per person.  Donation payments may be made online through PayPal.me/WellsBranchLibrary or by placing payment in a sealed envelope in the library's drop box.

Technology Help Appointments by Phone

Get personal assistance with accessing the library's digital resources (eBooks, databases, etc.), navigating features on your phone or computer, or finding information online.  Contact the library for a 30-minute appointment by phone.
  • Submit your request through voicemail at 512-989-3188, email staff@wblibrary.org, or text 512-265-6086.
  • Our staff will ask you to describe the assistance you need and set up an appointment for Tech Help.
  • At your scheduled time, a staff member will call you to help you with your technology need. Please be sure to have your device available and ready to go so that we can help you through each step.
  • NOTE: We can help you find information and navigate digital systems, but we can't tell you how to fill out forms or help you fix your computer, phone, or other device. 

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